Terms & Conditions

Your Account
If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Bosie Knitwear reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy
Please review our Privacy Notice, which also governs your visit to Bosie Knitwear, to understand our practices.

Access to Bosie Knitwear
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for website access
Bosie Knitwear grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Bosie Knitwear. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Bosie Knitwear and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising the Bosie Knitwear name, logo or trademark without the express written consent of Bosie Knitwear. Any unauthorised use terminates the permission or license granted by Bosie Knitwear.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Bosie Knitwear as long as the link does not portray Bosie Knitwear or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Bosie Knitwear logo or other proprietary graphic or trademark as part of the link without our express written consent.

 Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Bosie Knitwear, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:
• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

• to cause annoyance, inconvenience or needless anxiety

 Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Bosie Knitwear, unless otherwise specified. The compilation of all content on this website is the exclusive property of Bosie Knitwear and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Bosie Knitwear or our software suppliers, Squarespace.

You may not systematically extract and/or re-utilise parts of the contents of the website without Bosie Knitwear's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Bosie Knitwear's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Bosie Knitwear's express written consent.

 Our contract
When you place an order to purchase a product from Bosie Knitwear, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you. That acceptance will be complete at the time we send the despatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a despatch confirmation e-mail to have been despatched do not form part of that contract.

Availability
Dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. Stock items are posted within 2 days but garments from the Online Shop that need to be knitted can take up to 5 working days to process. Individually ordered Knit To Order garments usually take the same but can take 3 to 6 weeks to procure yarn, manufacture and send.  As we process your order, we will inform you by e-mail if any products  you order turn out to be unavailable, should you wish to cancel rather than wait.

Electronic communications
When you visit Bosie Knitwear or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of service or amendments to these Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use and Sale at any time. You will be subject to the policies and Conditions of Conditions of Use and Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

You may cancel your purchase of stock or knit to order goods within 24 hours of your order being placed by notifying Bosie Knitwear by email. In such cases a full refund will be made to the purchaser's Credit / Debit Card.

You may return your purchase of stock goods within 10 days of recorded receipt of goods by notifying Bosie Knitwear by email and then posting to the address stated below. The returned merchandise must be in new, unused, and unworn condition with garment tags still attached. Note: if you fail to take reasonable care of the goods Bosie Knitwear reserve the right not to accept their return. Bosie Knitwear will refund your purchase price to you in full within 30 days of the receipt of your returned goods. Please note proof of postage is not proof of delivery. Damaged goods should be returned directly to us without delay immediately upon receipt. The cost of returning goods will be covered by the customer and we strongly advise returning items via a trackable shipping method.

Exchanges: You can swap an item if it is unused or unworn for up up to 3 weeks and you will need to cover the cost of returning the item to us.

Any Knit To Order items are size exchange-only with agreement at checkout prior to purchase (knit to order transactions will not go through unless this is agreed to via the tickbox), as specified clearly in our Terms and Conditions shown prior to acceptance and confirmation before checkout. This is due to the costs involved in knitting a garment to individual colour order which often involves particular yarn procurement.

Return & Exchange Policy is here