What's special about Bosie?
In addition to being an authentic quality Scottish knitwear company, Bosie gives you variety and some creative control in choosing your garment. We can knit for you from a large array of colours and we offer customisable colour for our two-colour patterns in addition to different neck styles and brushing options.
I ordered my garment in a stock colour, why hasnt it been posted straight away?
We keep the stock colours in cones of yarn. It still has to be knitted, all our garments (unless expressly stated as stock) are freshly knitted in the days after your order.
Where is my checkout cart, I can't see it after I select an item.
It is the 'bag' shaped icon at the top left of the page. Click on it to view your cart.
I've accidentally shrunk my jumper! can i send it back to be resized or exchanged?
No, all washing instructions are sewn into the the seams of each garment. Once purchased, it is the customers responsibility to wash and dry as specified. We cannot accept responsibility for how the garment is treated after purchase and we do not offer any reshaping or resizing services. We also cannot control the amount of pilling that occurs as this depends on how the garment is washed and worn and the water softness of your area. You can view our washing instructions (in addition to the seams of your garment) here.
What Ply is the garment I'm viewing - it doesn't say?
Unless otherwise specified as chunky or a higher ply, the garment will be 2 ply.
Do you tailor knit measurements?
No, we offer a large range of sizing options (always linked for each garment within its description) but we do not offer bespoke sizing for individual purchases. Customers can however choose their colour / colour-way from a huge palette alongside their level of brushing and type of neck styling.
Can you send me a physical shade card?
No but you can view scanned images of our shade cards at the bottom of this page.
I'm confused about how to order from the shadecard. How do I do it?
We have an illustrated guide here.
I'm a bit puzzled about which wool to choose, can you advise?
Yes, we have a guide to our different yarn options, here.
Why are garments ordered from the large shadecard palettes size-exchange only?
This is because 'colour-tailoring' involves the ordering of yarn outwith our standard seasonal inventory. 'Size-exchange-only' ensures that whole garments are not knitted up for a customer to merely try an obscure colour before sending it back. This enables us to continue with the shade card service, offering the large selection available at no extra cost to our customers.
How long will my garment take to be knitted?
Plain garments take 2-3 working days to be knitted up before being posted out. The exception is during early September to mid November when we are busiest and they take approximately 4-6 working days. Patterned garments, cardigans, Henley necks and V necks take 6-8 working days at all times of the year due to their extra handmade procedures during the crafting process. Black Friday is also a busy time and can possibly incur an extra day or two.
Why are V Necks more expensive than crew necks?
V Necks have an additional 'hand-linking' procedure to go through which takes more time and work to complete.
Is your Shetland wool authentic Shetland wool?
Yes. All our Shetland wool is spun in the area local to us and is the classic Shetland yarn. Our Voe 'Everest' Shetland sweaters are made from Shetland sheep in the Shetland Isles.
Are your products really all made in Scotland?
Yes, absolutely all our products are 100% locally made with care, here in the North-East of Scotland by a nearly century-old knitting company. The wool used to make the garments is also spun locally.
What is the 'brushed' and 'shaggy' process? Why would I choose that over plain?
It is when the newly knitted Shetlands are carefully and evenly brushed using natural spinning teasels with a vintage (because they don't make them like they used to) brushing machine. Some people just prefer the fit, texture and handle of a brushed garment but the classic 'shaggy' Shetland became an iconic look favoured by historical persons of note such as President John F Kennedy, Steve McQueen and the classic American 'Ivy League' style, which rose to prominence in the 1950's and 60's. For close-up images of shaggy brushing see here. The local company who makes our Shetlands has made them since the 1920's.
Can my sweater in another yarn be brushed?
Certainly. Brushed Mohair produces a wonderfully fluffy (almost feathery) garment and Cashmere, Merino or Geelong brushing, considered sacrilege by puritans, can produce amazingly soft / airbrushed effects and general 'loft'. We do not recommend brushing a garment that is not Shetland wool more than twice though. You can add the brushing option here.
Can any garment be brushed?
No. Some yarns don't respond well to it. Voe and Ecology have coarser fibres and the risk of snagging is too high. Soft Donegal is also unsuitable due to its fine 'nep' or 'fleck' content which can also 'catch' during the brushing process.
Why do you not offer Angora?
We do not currently offer Angora due to ethical concerns we had with its obtainment. If we ever do offer it in the future we will endeavour to ensure we supply only sheared Angora.
Do you knit Alpaca?
Yes we do, we just don't have any in the range this year. There will be in next years (2018) range, though, alongside a few new other exciting yarns (for those of us who do get excited by them!).